Ramp Resource Management Course
Human Factors in ground operations
Course description
Global Air Training's Ramp Resource Management (RRM) training course is designed to enhance the safety and efficiency of ground handling operations by addressing the human factors involved. As regulators and organisations increasingly recognise the importance of human factors on the ramp, it is essential to provide recommended content for RRM training.
Our RRM training program extends the principles of Crew Resource Management (CRM) and Threat and Error Management (TEM) training to the ground handling environment. With physically demanding tasks, variable weather, night shifts, and complex equipment, airline ground operations can be challenging and error prone. Our training helps ground handlers to identify typical threats and errors in the turnaround process and supplies tools to manage them effectively.
Our course aims to reduce the incidence of human error, decrease the number of incidents of aircraft or equipment damage, and personal injuries. By improving organisational barriers against human error and increasing efficiency, we can contribute to creating and reinforcing a positive safety culture where employees practice safe habits.
The program covers theory and practice of RRM and examines examples and case studies of related aviation incidents and accidents. Suitable for ground service providers and airports, the course provides the skills and materials to deliver effective RRM training to ground handling personnel.
Trust Global Air Training's worldwide reputation for delivering high-quality training that makes real improvements in safety and efficiency. Our RRM training course is certified to the ISO9001 quality management standard, and we ensure that our clients meet relevant regulatory requirements and standards.
We offer a range of flexible training options to meet your organisation and regulatory requirements:
- Classroom based instructor led training courses at our UK training centre
- Live online sessions through our advanced Learning Managment System
- In-company training options at your location.
Program details
Initial CRM for single crew operations
- CRM Principles
- Situational awareness
- Workload management
- Decision making
- Resilience development
- Surprise and startle effect
- Effective communication and coordination
Initial CRM for multi-crew operations
- CRM principles
- Human factors in aviation
- Human performance and limitations
- Threat and error management
- Personality awareness
- Human error and reliability
- Attitude and behaviour
- Self-assessment and critique
- Stress and stress management
- Fatigue and vigilance
- Assertiveness
- Situational awareness
- Information acquisition and processing
- Automation
- Monitoring and intervention
- Surprise and startle effect
- Resilience development
- Effective communication and coordination
- Leadership, cooperation and delegation
- Decision making
- Cultural differences
- Company safety culture
- Standard operating procedures
- Organisational factors and factors linked to the type of operation
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The course content meets the requirements of ICAO, EASA, FAA and most regulatory bodies worldwide. The course content and case studies can be customised to meet the needs of your operation. Please contact us to discuss any specific requirements.
This course can be delivered via in-person instructor led training (ILT) or virtual instructor led training (VILT). For commercial operatioins some regulatory bodies require in-person training. Please contact us for further information.
Global Air Training is the market leading specialist in Crew Resource Management and Human Factors training. You can be sure that our facilitators are experienced experts in the field. We are the only ISO9001 accredited CRM training provider.
Please contact us for a quote for intructor led training to meet your specific requirements.
On completion we provide certification to agreed regulatory standards as applicable.
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Aviation organisations already served
The recent CRMI course I attended at Global Air Training has proved to be one of the highest quality instructional reviews I have attended. From the pre-learning package to the final presentation & evaluation Global Air Training has shown to be the most effective provider of aviation instructor skills training.
CRM Training Manager
International AirlineThroughout my aviation career, I have had the opportunity to attend numerous CRM training sessions. I firmly believe that Global Air Training offers the most comprehensive and professional CRM training available on the worldwide market today.
Professor of Aerospace Technology
US UniversityThe team of professionals at Global Air Training presented a week long course, highly competitive by American standards and certainly better than most. The courseware was well developed and cleanly delivered. The staff were meticulous about logistical details to ensure each student's needs were met.
