Welcome to the Human Factors Managers Course by Global Air Training, designed to equip managers, supervisors, team leaders and all healthcare staff with a comprehensive understanding of Human Factors in healthcare.

Our 3-day course is tailored to enhance clinical performance by exploring the effects of teamwork, tasks, equipment, workspace, culture, and organisation on human behaviour in clinical settings. Unlike traditional safety training, our human factors approach to patient safety focuses on cognitive and interpersonal skills needed to manage team-based, high-risk activities, complementing technical competency with non-technical skills including teamwork, situation awareness, decision making, communication and workload management.

"All NHS leaders need patient safety training, so they have the knowledge and tools to drive change and improvement."

Improving safety through education and training Recommendations - Commission on education and training for patient safety 2016.

At Global Air Training, we recognise that human error is inevitable, but we also believe that cooperative and collaborative teams are the greatest asset to achieving safety and reliability in complex and hazardous work environments. Our Human Factors in Healthcare Managers Course provides participants with a deep understanding of human and organisational causes of error, empowering them with knowledge and tools to take a proactive approach to avoid, trap, and mitigate errors.

Join us and gain a competitive edge in patient safety education and training, as we aim to help you drive change and improvement towards a safer, more efficient healthcare system. Our reputation for delivering high-quality training and our ISO9001 certification make us a trusted partner for many large-scale organisations with a focus on safety performance, including national and international healthcare providers, emergency services, commercial airlines, and military aviation.

Dr Phil Adam

Dr Phil Adam, GAT Human Factors Trainer, talks about Safety Culture in healthcare.

Human Factors Managers Course - Typical Program
  • What are human factors?
  • Safety and human performance
  • Conceptual model of human factors
  • Slips, lapses, and mistakes
  • Communication
  • Information processing
  • Automation and ergonomics
  • Patient safety concepts
  • Culture and violation
  • HF and policy compliance
  • Assessing organisational culture
  • Team dynamics
  • Affective leadership
  • Conflict
  • Personality and behaviour
  • Manchester Patient Safety Framework
  • Behavioural markers
  • Briefing and debriefing
  • Effective feedback
  • Assessing safety behaviour
  • Incident reporting systems and processes
  • Grading patient safety incidents
  • Gathering data
  • 'Being Open' policy
  • RCA tools and techniques
  • Developing an action plan
  • Objective report writing
  • RCA tools and techniques
  • Integrating safety and human factors
  • Integrating lessons learned
More information

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