Human Factors in Healthcare Managers Course
Leading Safety Culture & Clinical Performance
Human Factors in Healthcare Managers Course
A 3-day intensive programme designed for clinical leads, managers, and safety officers.
In complex clinical environments, technical competence alone cannot guarantee safety. To build a high-reliability organisation, leaders must understand how teamwork, equipment, workspace, and culture influence human behaviour.
The Global Air Training Human Factors in Healthcare Managers Course goes beyond traditional safety training. We focus on the cognitive and interpersonal skills required to manage high-risk activities, empowering managers to move their teams from a reactive "blame culture" to a proactive learning culture.
Why This Course?
Human error is inevitable. Harm is not.
As a manager, your role is to design systems and build teams that can absorb error without compromising patient safety. This course provides a deep dive into the human and organisational causes of error, equipping you with the tools to avoid, trap, and mitigate risks before they escalate.
Key Learning Outcomes:
- Systemic Insight: Understand how organisational factors (culture, resources, rosters) impact clinical decision-making.
- Non-Technical Mastery: Develop advanced skills in Situation Awareness, Communication, and Workload Management.
- Proactive Safety: Learn to identify "latent threats" in your department and address them before an incident occurs.
- High-Performing Teams: Strategies to foster collaboration and psychological safety within multi-disciplinary teams.
Course Curriculum
Over three days, we explore the intersection of human psychology and clinical systems, covering:
- The Human Factor: Capabilities, limitations, and the inevitability of error.
- Safety Culture: Shifting from individual blame to systems thinking.
- Cognitive Skills: Decision-making under pressure and managing cognitive load.
- Interpersonal Skills: Leadership, followership, and conflict resolution in the theatre/ward.
- Error Management: Practical tools for the "Avoid, Trap, Mitigate" strategy.
- Investigation & Analysis: Looking beyond the "who" to find the "why" in adverse events.
Proven Quality
Global Air Training is trusted by large-scale safety-critical organisations worldwide, including 100+ NHS Trusts, emergency services, and commercial airlines.
- ISO9001 Certified: Our training meets the highest international quality standards.
- Cross-Industry Expertise: We bring the rigor of aviation safety management and translate it effectively into the healthcare context.
Flexible Training Options
We offer three ways to train your management team, designed to fit around operational demands.
| Option | Description |
|---|---|
| UK Training Centre | Open Courses. Join us at our dedicated facility for an immersive 3-day experience away from the distractions of the workplace. Network with peers from other Trusts. |
| Live Online | Virtual Classroom. Access our instructor-led training via our advanced Learning Management System. Real-time interaction without travel costs. |
| In-Company Bespoke | We come to you. A cost-effective solution for training groups of managers or clinical leads. We can tailor the content to address specific safety challenges within your Trust. |
Programme Details
Day One
- Introduction: Course aims, objectives, and domestic arrangements.
- Human Factors Fundamentals: Definition and history of human factors training.
- Error Management: Common precursors to safety incidents, understanding adverse events, and the hierarchy of controls for error reduction.
- Communication: Team communication, barriers to effectiveness, and methods for enhancement.
- Interpersonal Skills: Assertiveness, psychological safety, civility, and briefings/handovers.
- Practical Application: A case study is included in the afternoon session.
Day Two
- Culture: Characteristics of a safety culture and cultural shift.
- Situational Awareness (SA) & Information Processing: Models of SA, attention, perception, memory, hazards associated with loss of SA, and recovery techniques.
- Decision Making: Decision process models, errors and traps, recognition-primed decision making, and factors promoting good decision making.
- Practical Application: A case study is included in the afternoon session.
Day Three
- Stress: The relationship between stress and performance, responding to stress, its impact, and management strategies.
- Fatigue: Physiological, subjective, and pathological fatigue, along with signs, symptoms, and management.
- Workload Management: Factors affecting workload and management techniques.
- Conflict: The impact of conflict on workload, as well as conflict management and resolution.
- Conclusion: A final case study, course review, feedback, and certificate distribution.
Next Scheduled Courses
| Date | Course | Mode | Price | Register |
|---|---|---|---|---|
| 27/04/26 | HFHCM | Virtual | £1250 | |
| 23/11/26 | HFHCM | Virtual | £1250 |
Ready to Lead Safer Healthcare?
Book your place on our next course or contact us to discuss bespoke training options for your Trust.
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