CRM Case Studies
Bridging the gap between theory and practice with immersive, scenario-based learning.
Theoretical knowledge is the foundation, but the ability to apply Crew Resource Management (CRM) principles in practice is what defines a safe operation. Our CRM Case Study Packages provide your instructors and delegates with analysis of real-world aviation incidents, offering a powerful look at how human performance impacts safety in high-stakes environments.
These interactive training aids are designed to provoke critical thinking, challenge assumptions, and help participants develop the practical skills required to "Avoid, Trap, and Mitigate" errors in their own work.
The Power of Case-Based Learning
Our packages move beyond "what happened" to explore the "why it happened," focusing on:
- Threat and Error Management (TEM): Identifying the latent threats and active errors that led to the event.
- The SHELL Model Analysis: Examining the interface between Software, Hardware, Environment, and Liveware.
- Decision-Making Pathways: Analyzing where cognitive biases or the "Expectancy Trap" may have influenced the outcome.
- Communication Breakdowns: Evaluating how the authority gradient or lack of assertiveness contributed to the incident.
What's Included in Each Case Study Package?
Each package is a complete, "turnkey" instructional resource, allowing your trainers to facilitate high-impact sessions with reduced preparation:
- Detailed Scenario Background: A comprehensive overview of the flight, crew profiles, and environmental conditions.
- Human Factors: A structured analysis of the cognitive, physiological, and interpersonal factors at play.
- In addition to approximately 1 hour online training the package includes a downloadable PowerPoint presentation which may be used in internal company training.
Available Case Studies
1. Runway Incursion
This case study explores a B737-300 cargo flight where fatigue, organisational pressure, and environmental factors led to a runway incursion. It highlights how reduced alertness, communication breakdowns, and SOP lapses can impact safety during high-stress operations.
Key Takeaways
- Impact of Fatigue
- Organisational and environmental factors
- Standard Operating Procedures
- Communication
A powerful learning tool to reinforce CRM principles, duty time awareness, and effective crew coordination.
2. Loss of Control
This case study examines the fatal loss of control accident involving a Learjet 35A during a circling approach to Teterboro. The aircraft crashed into a commercial building, resulting in total destruction and loss of both crew members.
Key Takeaways
- The impact of poor pre-flight planning and decision-making.
- How flight data monitoring can reveal SOP deviations
- The critical role of CRM and Leadership training in preventing procedural non-compliance
An essential training tool to highlight the value of proactive safety culture, effective monitoring, and leadership development within flight operations.
3. Runway Overrun
This case study explores a fatal runway overrun involving a Gulfstream G-IV that attempted take-off with the gust lock engaged, highlighting the consequences of procedural non-compliance.
Key Takeaways
- The influence of organisational safety culture on crew attitudes and behaviours.
- How behavioural norms impact decision-making and SOP adherence.
- The importance of communication, accountability, and continuous learning in managing risk.
A powerful reminder of how culture and compliance shape safety outcomes in high-stakes operations.
Ready to Enhance Your CRM Training?
Explore our case studies and bring real-world scenarios into your training programme.
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