Maintenance Human Factors
Instructor Course

A core course for instructors who will be involved in the development and delivery of training of Human Factors within Aviation Maintenance Organisations.

Statistics show that error in maintenance operations significantly contributed to the 70-80% of aviation accidents attributable to human error. EASA regulations now address this issue and require all Part 145 maintenance organisations to implement a programme of Maintenance Human Factors (MHF) training for all personnel involved in aviation maintenance operations.

EASA Part 145

EASA part 145 requires that personnel involved in any maintenance, management and/or quality audits, must have an understanding of the application of human factors and human performance capabilities. This course will be of particular interest to organisations required to meet the Human Factors training requirements of EASA 145.

Maintenance Human Factors Training

The aim of MHF training is to increase safety, quality and efficiency in aircraft maintenance operations by reducing human error and its impact on maintenance activities. The course syllabus fully covers the MHF training requirements for EASA 145 compliant engineering organisations. The 'Train the Trainer' course is 5 days in duration; covering theoretical aspects of MHF training with relevant references to, and examination of human factor related maintenance incidents and accidents.

The course utilises video footage, case studies and investigation board reports. The course develops practical skills including instructional techniques, facilitation, critique and feedback. Throughout the course we promote an awareness of our behavioural attitudes to improve and develop communication and interpersonal relationships with all those involved in the aviation system. The training addresses the nature of your company's operations and procedures, which produce particular difficulties and unusual hazards.

Course Objectives

Following the course the student will be able to plan, present and deliver effective Maintenance Human Factors training for licensed engineers, managers and all personnel working in the aircraft maintenance environment. The student will have the knowledge, skills and materials to deliver and maintain an effective EASA 145 compliant MHF training programme within their organisation.

The course package includes:

• 5 days classroom training
• Comprehensive MHF Instructor Training Manual in hardcopy and on CD
• Full set of course handouts both on paper and CD-ROM
• PowerPoint presentation on CD
• Copyright permission for reproduction & utilisation of course manuals and handouts for use within your organisation
• Certification on completion of course
• Investigation reports and studies
• Courtesy transport to and from Manchester (MAN) or Liverpool (LPL) Airports
• Daily transport between local hotel and our training centre
• Refreshments and lunch on course training days

The MHF Instructor programme is typically 5 days in duration. However the content and duration of the programme may be adjusted to meet local needs.

 

Day One

• Training MHF - Introduction
• Instructional techniques
• Presenting information
• Coaching and giving feedback
• The need to address and understand MHF
• Social psychology
• Social, cultural and organisational environment

Day Two

• Human error
• Slips, lapses, mistakes and violations
• Error chain concept, theories and models
• Human performance and limitations
• Fitness and health, stress
• Pressures and deadlines, workload
• Tiredness and fatigue
• Alcohol, medication and drugs

Day Three

• Physical environment
• Noise, fumes, illumination, climate and temperature, motion & vibration
• Confined spaces, vertigo
• Distractions and interruptions
• Procedures, practices & tasks
• Inspection and reporting
• Access to information and technical documentation

Day Four

• Effective communication, with and between teams, verbal and written
• Importance of handover
• Dissemination of information
• Teamwork, principles and benefits
• The effective team
• Management, supervision and leadership
• Professionalism and integrity
• Individuals responsibility
• Standards, currency
• Preparation for final assessment

Day Five

• Written exam
• Delegate assessment presentations
• General synopsis and questions
• Certification